Returns & Exchanges
We strive to offer the best shopping experience, including fast and hassle-free returns.
Please contact us within 14 days upon receiving the items to initiate the return process if the product you ordered on our website was broken or had any quality problems
1. Please Contact Us to get in touch with our customer service team and describe the items you want to return and the reason for your return. 【after-sale@ordermail.org】
2. Pack your items carefully and send them through your local post office to make sure they arrive safely.
3. We will process the return or exchange as soon as we receive your package.
4. Once your refund is issued, you will receive a confirmation email. Woodefurniture cannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to Woodefurniture.com. This includes any customs taxes or VAT as well as any return shipping costs you may incur in the refund process. Refunds are issued back to the original form of payment used to purchase the order.
5.If the customer wants to return or exchange the goods, but there are no quality problems with the goods, the freight required for the return or exchange should be borne by the customer.
Return Conditions
1. Please contact us within 14 days starting from the day you have received your order.
2. Returned items must be in unused condition with the original packaging. We do not accept returned items that’s worn, damaged, washed or altered in any way.
3. We do not accept returned items that were sent back by you directly without checking with us first. Make sure to check returns with our staff first.
4. We do not offer Freight To Collect (FTC) service for the packages returned to us. Shipping cost for the returned packages are non-refundable.
5. We do not offer Freight To Collect (FTC) service for the packages returned to us.
6. If the goods has no quality problems, the return shipping fee will be borne by the buyer.
Return/Exchange of Damaged and Defective Goods
If you receive the item is damaged or defective , please provide us with the following evidence:
1.Order number；
2.Photos of the front and back of the package;
3.Photos or videos of damaged and defective items;
4.Detailed description of the problem.
If you receive a damaged and defective goods and you want to return or exchange it, please contact us within 14 days after receiving the item.
Within 14 days (from the date of receipt) When we received the returned damaged and defective item , we will refund or replace it free of charge. The shipping costs for return and replacement will be borne by us. More than 14 days (from the date of receipt) We will not accept refund or replacement requests. Please contact our customer service for more information.
Return Address
We have warehouses in different countries around the world! If you want to return the items to the nearest return address, please contact us and our customer service representatives will get back to you within 24 hours.
Need help?
If you have any concerns with, or do not understand our Conditions we encourage you to contact us and we will make every endeavour to resolve your concerns.
⚪TEL
(508) 433-0547
⚪Email
Service: hi@woodefurniture.com \ support@woodefurniture.com
After-sale: after-sale@ordermail.org