Refund & Returns

Welcome to, the online platform owned and operated by ZANDO INC. We value your satisfaction and strive to provide high-quality furniture. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns

a. We accept free returns within 30 days from the date of delivery.

b. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

c. Please contact our customer service team at [[email protected]] to initiate a return. Provide your order number, a description of the item you wish to return, and the reason for the return.

d. Customers are responsible for the return shipping costs unless the return is a result of our error.

2. Refunds

a. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

b. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7 business days.

3. Exchanges

a. We only replace items if they are defective or damaged upon receipt. If you need to exchange it for the same item, contact our customer service team at [[email protected]].

4. Damaged or Defective Items

a. If you receive a damaged or defective item, please contact us within 7 days of receiving the product. Provide clear photos of the damaged or defective area and your order number.

b. We will arrange for the return of the damaged or defective item and, upon verification, send a replacement or issue a refund.

5. Non-Returnable Items

a. Certain items, such as clearance or final sale items, cannot be returned or refunded.

6. Cancellations

a. If you wish to cancel your order, please contact us within 8 hours of placing the order. Once an order has been processed for shipping, it cannot be canceled.

7. Return Shipping Address

a. To return your product, please contact our customer service team at [[email protected]] for the shipping address and instructions.

Contact Information:

If you have any questions or concerns about our Return & Refund Policy, please contact us at
Email: [[email protected]].
Phone: +1(657) 400-5374
WhatsApp: +1(706) 452-1787

Thank you for choosing!