Thank you for choosing WoodeFurniture.com, the online platform owned and operated by ZANDO INC. We are committed to providing high-quality furniture, and we stand behind our products with confidence. Please read our Warranty Policy carefully for information on the coverage and terms of our warranty.
1. Warranty Coverage
a. ZANDO INC. provides a limited warranty for a period of 2 years from the date of purchase on all furniture products sold on WoodeFurniture.com. Including Parts & Labor.
b. This warranty covers defects in materials and workmanship under normal use and service conditions.
2. What Is Covered
a. Structural defects in frames, joints, and construction of the furniture.
b. Manufacturing defects in materials, including but not limited to upholstery fabrics and finishes.
3. What Is Not Covered
a. Normal wear and tear.
b. Damage caused by improper use, accidents, neglect, or unauthorized repairs or modifications.
c. Damage resulting from exposure to environmental conditions, including but not limited to sunlight, humidity, or excessive heat.
d. Damage caused by improper assembly, disassembly, or maintenance.
e. Changes in the appearance of the furniture due to aging or usage.
4. How to Claim Warranty
a. To make a warranty claim, please contact our customer service team at [[email protected]] within the warranty period.
b. Provide your order number, a description of the issue, and clear photos or videos that illustrate the defect.
c. ZANDO INC. reserves the right to inspect and verify the defect before approving the warranty claim.
5. Resolution of Warranty Claims
a. If the defect is covered by the warranty, ZANDO INC. will, at its discretion, repair or replace the defective part or product.
b. If a replacement is not available, ZANDO INC. may offer a comparable product or a refund.
6. Warranty Transferability
a. This warranty is valid for the original purchaser of the product and is not transferable.
7. Exclusions and Limitations
a. This warranty is the sole and exclusive remedy for product defects.
b. ZANDO INC. is not liable for any incidental or consequential damages.
If you have any questions or concerns about our Warranty Policy, please contact us at [[email protected]].
Thank you for choosing WoodeFurniture.com!